Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. All returns are issued as store credit only. Items (or return values) over $100 are subject to a 15% restocking fee. Return shipping, as well as any applicable restocking fees, will be deducted from the refund. Original shipping fees are non-refundable (except in the case of shipping related damage or if you received the wrong item).
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its undamaged, original packaging. Items not returned in their original condition may be subject to a restocking fee of 15-50%, or deemed not returnable. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at hello@shopanemoia.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@shopanemoia.com, call/text at 904.621.0777, or via the chat box on our website
Damages and issues
We inspect every product when it comes in and when it ships out, in an effort to avoid any potential issues on the customer's end. Please inspect your order upon reception and contact us immediately in the unlikely event that the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as:
- fountain pens & fountain pen inks
- perishable or consumable goods (such as food, flowers, or plants)
- custom products (such as special orders or personalized items)
- personal care goods (such as beauty products and perfumes)
- one-of-a-kind items (such as handmade and small batch)
- sale or clearance items
- gift cards
- hazardous materials, flammable liquids, or gases
- for sanitary concerns, we do not accept returns on soft textiles (such as clothing, hats and hair accessories, pillows, throw blankets)
Please get in touch if you have questions or concerns about a specific item.
Can I exchange an item?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
When should I except to see my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll receive a store credit via email.
What happens if my return is not accepted?
If you return any item(s) without a return authorization, or if you return it in a condition other than that which it was received, you have the option of having the item(s) sent back to you at your cost.
TERMS AND CONDITIONS ARE SUBJECT TO CHANGE AND ALL MATTERS ARE HANDLED AT THE DISCRETION OF ANEMOIA MERCANTILE.
This is not Amazon. I am not Jeff Bezos. I do not make personal rocket ship kind of money from this small business. Please order responsibly.
