Tom's Studio Fountain Pen Nibs

Our on-line store is open 24/7 and we ship Tuesday through Friday, excluding some holidays. Orders received for products without shipping restrictions on its product page will ship within 48 hours on business days. Orders in high demand will have an estimated production time listed on its product page and will ship according to the date listed.

Shipping Timeframe
We do our best to ship all in-stock orders within 24-48 hours (with the exception of Sunday and Monday, as we are closed). That being said, we are a very small operation and sometimes fulfillment may be slightly delayed. If you need your order by a specific date, please be sure to choose the fastest available shipping speed, and add a note in the "Special Instructions" box at the bottom of your cart (or contact us directly). 

Large items, such as E+E Wall Mounts, are often stocked at our warehouse and require a lot of extra time and attention to package safely. Please allow an extra 48 hours to get these items out to you.

Shipping Costs
Our goal is to provide you awesome products and fantastic service - not to profit from shipping charges. Our system automatically calculates shipping based solely on the weight of the item. In some cases, you may be overcharged for shipping. When this happens, we will either refund the shipping overage (in the event of a large discrepancy) or upgrade your shipping (in the event of a small discrepancy). In the event that you’re undercharged for shipping, we will cover the difference at no additional cost to you.

Shipping Discounts
As with all discount codes from all stores, shipping discounts do have limitations and exceptions. For example, they typically do not cover large items or shipping rates over a certain dollar amount.

Shipping-Related Damages
We inspect every product when it comes in and when it ships out, and use excessive care in packaging all orders, in hopes of avoiding any potential issues on the customer's end. Please inspect your order upon reception and contact us immediately in the unlikely event that the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For UPS Shipments - We handle the claim.
If damage occurs in transit, your cooperation will be required to facilitate a damage claim in order to issue a refund. To expedite the process, please send, along with your refund request, clear, well-lit photos of the following:

• all sides of the box, especially any damage to the box
• the label
• inner packaging
• the item and damage to the item
• in some cases, the carrier will request an onsite inspection, so please retain all packaging until the claims process has been completed

For USPS Shipments - You handle the claim.
USPS requires the physical item and original packaging, so the quickest way to file the claim is to take the item and all of the original packaging to the nearest post office and file the claim. 

We do not accept back damaged merchandise, so complying with the above instructions is the only way to receive a refund for damaged products. Refunds/replacements for damaged products will be issued once the shipping claim has been completed.